My sad saga starts like this: The warranty on my iPod Nano expired after 12 months. On the 13th month, it crapped out on me. Sigh. Online troubleshooting didn't help (does this EVER work?) nor did tech support. I had to visit the nearest Apple store for a little one-on-one action.
I made a 1:40 appointment at the "Genius Bar," where Mac employees repair iPods and iBooks. I arrived, checked in and waited. And, waited. And, waited. After 25 minutes of playing, "Guess who wasn't in drama club," they called my name.
To my dismay, there was no acknowledgement OR apology for the tardy. Why make an appointment if Apple's not going to honor it? I can hardly stand waiting at the doctor's office. Do you think I'm going to stomach it at the Mac store?
I then learned since the Nano was no longer under warranty, it would cost $79 for them just to open it and determine why it wasn't working. Then, there would be a cost to fix the 13-month old iPod. Our "timely" Mac "genius" suggested trading in the old Nano and receiving a 10% discount toward a new one. WOW! You mean I could get 35 whole dollars off the price after just 13 short months?! How generous. Not.
I'm sour on Apple.
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1 comment:
You write very well.
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